Last updated: 22 April 2026

1. Introduction

This Privacy Notice explains how Lourd Property Maintenance Limited (“we”, “us”, “our”) collects, uses, stores and shares personal data when you use our website at www.LPM.ltd, contact us through our Contact Us page, request a quotation, book services, upload information, or otherwise interact with us online.

We are the data controller for personal data processed through this website unless we tell you otherwise.

2. Who we are

Lourd Property Maintenance Limited

Company number: 07974902

Registered office: 2 Tower House, Hoddesdon, Herts, EN11 8UR

For contact details, please use our Contact Us page.

3. The personal data we may collect

  • your name, company name, postal address, email address and telephone number;
  • details of your enquiry, quotation request, booking request or service requirements;
  • correspondence and records of communications with you;
  • photos, documents, access details or other information you choose to upload or send to us;
  • billing and payment-related information where payments are made through the website or through linked payment providers;
  • technical information such as IP address, browser type, device information, pages viewed, dates/times of access and basic website usage data; and
  • cookie preferences and consent choices.

4. How we collect personal data

  • directly from you when you fill in forms, request a quotation, make an enquiry, book work, upload documents or contact us through our Contact Us page;
  • automatically through cookies and similar technologies when you use the website;
  • from service providers who help us run the website or process bookings, payments or support requests; and
  • from clients, property owners, managing agents, tenants or other representatives where they provide your details in connection with a job, property or enquiry.

5. How we use your personal data and our lawful bases

We use personal data only where we have a lawful basis to do so. In general, we use your information to:

  • respond to enquiries, provide quotations, arrange visits, schedule work and manage our services – because this is necessary to take steps at your request before entering into a contract, or to perform a contract with you;
  • administer our website, maintain security, prevent misuse and troubleshoot issues – because this is in our legitimate interests to operate a secure and reliable website and business;
  • keep business records, handle complaints, defend legal claims and comply with legal, accounting and tax obligations – because this is necessary for our legitimate interests and, where applicable, to comply with legal obligations;
  • send service-related communications – because this is necessary for our contract with you or is in our legitimate interests to administer our services; and
  • use non-essential analytics, preference or similar cookies only where you have given consent.

6. Marketing

We do not send electronic marketing unless we are allowed to do so under applicable law. Where consent is required, we will ask for it before sending marketing emails, texts or using non-essential tracking technologies. You can opt out of marketing at any time by using the unsubscribe link, changing your preferences, or contacting us through our Contact Us page.

7. Cookies and similar technologies

Our website may use cookies and similar technologies to make the site work, remember preferences, understand how the site is used, and improve performance.

Strictly necessary cookies may be used without consent where they are essential for the operation of the website.

Analytics, advertising or other non-essential cookies will only be set if you choose to accept them. You can manage your cookie choices through our cookie banner or browser settings.

8. Who we may share personal data with

We may share personal data, where reasonably necessary, with:

  • website hosting, IT support and software providers;
  • payment processors and banking providers;
  • professional advisers such as accountants, insurers, lawyers and auditors;
  • subcontractors, suppliers or service partners where this is needed to provide services you request; and
  • courts, regulators, law enforcement, government bodies or other third parties where we are required to do so by law or where necessary to establish, exercise or defend legal claims.

9. International transfers

Some of our website or software providers may process personal data outside the UK. Where this happens, we will take reasonable steps to ensure that an appropriate level of protection applies, for example by relying on adequacy regulations or approved contractual safeguards.

10. How long we keep personal data

We keep personal data only for as long as reasonably necessary for the purposes described in this notice. Retention periods depend on the type of information and why we hold it.

As a guide, general website enquiries are usually kept for up to 12 months after the last meaningful contact, while records connected to quotations, jobs, contracts, payments and accounting are typically kept for up to 6 years after the end of the relevant financial or contractual relationship, unless a longer period is required by law or is reasonably needed for legal claims.

11. Your data protection rights

Subject to the law and depending on the circumstances, you may have the right to request access to your personal data, ask for inaccurate data to be corrected, ask for data to be erased, ask us to restrict processing, object to processing, and request transfer of certain data to you or another provider.

Where we rely on consent, you may withdraw that consent at any time. This will not affect the lawfulness of any use before consent was withdrawn.

Right to object: you have the right to object to our processing of your personal data where we rely on legitimate interests, and you have the right to object at any time to direct marketing.

12. Complaints

If you have a concern about how we handle personal data, please contact us first through our Contact Us page so that we can try to resolve it.

You also have the right to complain to the Information Commissioner’s Office (ICO), the UK supervisory authority for data protection matters.

13. Security

We take reasonable technical and organisational measures designed to protect personal data against unauthorised access, loss, misuse, alteration or disclosure. However, no method of transmission over the internet or electronic storage is completely secure.

14. Third-party links

Our website may contain links to third-party websites, services or payment pages. If you follow a link to another site, that site will have its own privacy notice and terms. We are not responsible for the privacy practices of third-party websites.

15. Changes to this Privacy Notice

We may update this Privacy Notice from time to time. Any changes will be posted on this page and will take effect from the date of publication shown at the top of the notice.

16. Contact us

If you have any questions about this Privacy Notice or wish to exercise your rights, please contact us using our Contact Us page or write to Lourd Property Maintenance Limited at 2 Tower House, Hoddesdon, Herts, EN11 8UR.