Effective date: 22/04/2026
Company: Lourd Property Maintenance Ltd
Registered office: 2 Tower House, Hoddesdon, Hertfordshire. EN11 8UR
Email: See Contact Form
Website: http://www.LPM.ltd

LOURD PROPERTY MAINTENANCE LIMITED TRADING AS LPM

Business-to-Business Terms and Conditions of Supply and Hire

These Business-to-Business Terms and Conditions of Supply and Hire (“Terms”) apply to all services, attendances, works, plant, operator services and hire items supplied by Lourd Property Maintenance Limited trading as LPM (“LPM”, “we”, “us” and “our”) to the business client identified on the quotation, work order, purchase order, instruction, booking confirmation, hire agreement or invoice (“Client”, “you” and “your”).

By requesting, authorising or allowing LPM to attend site, commence work, provide access, arrange attendance, hire out items, or supply any services, plant, equipment or hire items, you agree that these Terms apply unless we have expressly agreed otherwise in writing.

These Terms apply only where the Client is acting for purposes relating to its trade, business, craft or profession. They are not intended for consumer customers, who must contract with LPM on separate terms.

1. Definitions and interpretation

1.1 “Services” means any works, attendance, call-out, inspection, temporary works, maintenance, repair, waste clearance, access service, key-holder service, site attendance, monitoring, security-related attendance, hire of items, plant or operator attendance, or any related services provided by LPM.

1.2 “Emergency Call-Out” means any urgent, out-of-hours, reactive or same-day attendance requested in relation to an issue that may affect safety, security, weatherproofing, access, essential services, or the condition of a property or site.

1.3 “Site” means the property, land, building, premises or location at which the Services are provided or the Hire Items are placed, used or stored.

1.4 “Order” means any request, booking, instruction, purchase order, hire request, site instruction, call-out request or other authorisation for LPM to provide Services.

1.5 “Hire Items” means any item hired, supplied, placed or made available by LPM for temporary use by the Client, including without limitation concrete road blockers, barriers, cabins, welfare units, Portacabins, shipping containers, storage containers, temporary structures, fencing, generators, lighting, heaters, water units and associated fittings, services or accessories.

2. Basis of contract

2.1 Each Order is accepted subject to these Terms and forms a separate contract between LPM and the Client.

2.2 Any quotation or estimate is an invitation to contract only and may be withdrawn or revised before acceptance.

2.3 Unless expressly stated otherwise in writing, quotations are based on the information available at the time and may be revised if site conditions, access, scope, risk, plant requirements, hire requirements, disposal requirements, labour needs, or material costs differ from what was originally understood.

2.4 No variation to these Terms is binding unless agreed by LPM in writing.

3. Quotations, estimates and scope

3.1 Quotations and estimates are based on the visible condition of the Site and the information given to us. Hidden defects, concealed damage, structural issues, contamination, unsafe conditions, access restrictions and third-party requirements may only become apparent after attendance or commencement of work.

3.2 Unless specifically included in writing, quotations do not include specialist surveys, structural design, engineering advice, statutory approvals, traffic management, scaffolding, access equipment, road closures, specialist testing, asbestos surveys, utility tracing, permits, parking costs, skips, or third-party contractor charges.

3.3 Illustrations, descriptions and estimates of timing are approximate only and do not form a guarantee of outcome, completion date or first-visit resolution.

3.4 The Client is responsible for ensuring that the scope of Services ordered is appropriate for its requirements and that all relevant site information is provided accurately and in good time.

4. Emergency call-outs, temporary works and first attendance

4.1 Because of the nature of LPM’s work, especially emergency attendance to commercial buildings, we do not guarantee that a fault, defect or issue can be fully repaired, permanently rectified or completed during the first attendance.

4.2 Our first priority on an Emergency Call-Out is to assess the issue, reduce immediate risk, protect persons and property where reasonably practicable, and make the Site as safe and secure as circumstances allow.

4.3 Any call-out fee, attendance fee, emergency fee or minimum charge is charged for mobilisation, travel, attendance, emergency assessment, initial investigation and any making-safe measures carried out during that attendance. It is not a fee for a guaranteed repair, permanent remedy, or successful first-visit completion.

4.4 Where a permanent repair is not possible on the first visit, whether due to safety, weather, access, lack of parts, hidden defects, specialist requirements, landlord or client approval, third-party dependency, or any other reason, the call-out fee remains fully payable on demand.

4.5 Temporary works, temporary weatherproofing, boarding, securing, isolation, protection or like measures are intended only to reduce immediate risk and are not a substitute for permanent remedial works unless expressly agreed by us in writing.

4.6 LPM may recommend further investigation, specialist attendance, additional plant, replacement works, follow-on repairs or third-party contractor involvement. Such further work will be separately chargeable unless otherwise agreed in writing.

5. Access, attendance and site conditions

5.1 The Client shall provide safe and lawful access to the Site and all areas reasonably required for the Services, together with all information, permissions, keys, codes, permits, induction requirements and notices relevant to the Site.

5.2 If we are delayed, prevented or inconvenienced by lack of access, waiting time, restricted access windows, site rules, absent contacts, obstructed working areas, parked vehicles, tenant issues, contractor clashes, unsafe conditions, or inaccurate information, we may charge for wasted time, additional attendance, standing time, abortive visits and all resulting costs.

5.3 The Client warrants that, so far as reasonably practicable, the Site is safe for attendance and that any known hazards, contamination, fragile roofs, live services, confined spaces, access restrictions, security issues or other material risks have been disclosed before attendance.

5.4 LPM may refuse to start, continue or complete Services where, in our reasonable opinion, conditions are unsafe, unlawful, unsuitable, beyond scope, or materially different from those described.

6. Waste clearance and disposal

6.1 Where LPM clears waste, debris, fly-tipped material, vegetation, spoil or other materials from land or property, we will handle transport and disposal in accordance with applicable law and good industry practice.

6.2 LPM is registered and operates with a valid waste carrier licence. We may use authorised disposal facilities and, where appropriate, suitably authorised subcontractors or disposal partners.

6.3 Unless expressly agreed otherwise, quotations for waste clearance are based on the visible volume, type and apparent classification of waste. Additional charges may apply if the quantity, weight, contamination level, classification, segregation requirement or disposal route differs from what was reasonably anticipated.

6.4 Hazardous waste, asbestos, chemicals, contaminated material, clinical waste, sharps, pressurised containers, unidentified substances, or other controlled materials are excluded unless expressly agreed in writing. If such materials are encountered, we may stop work immediately and charge for attendance, delay, securing measures and any specialist advice or disposal arrangements required.

7. Plant, equipment and operators

7.1 Where diggers, cherry pickers, access platforms, lifting equipment or other hired or supplied plant are used in connection with the Services, such equipment will be operated only by appropriately experienced and, where required, licensed or certified operators.

7.2 The Client remains responsible for ensuring that the Site is suitable for the plant to be used, including ground conditions, access dimensions, overhead restrictions, hidden services, load-bearing capacity, permits, neighbours’ rights and any required traffic or access controls, unless LPM has expressly agreed in writing to take responsibility for a specific item.

7.3 Any standing time, aborted hire, failed delivery, permit delay, escort requirement, or additional hire period caused by site conditions, client delay or third-party issues shall be chargeable to the Client.

8. Hire items, inspection, maintenance and safety compliance

8.1 This clause applies where LPM hires, supplies, places or makes available any Hire Items to the Client, whether alone or as part of the Services.

8.2 LPM will use reasonable endeavours to provide Hire Items in a materially serviceable condition at the start of the hire period, subject to reasonable wear and tear, and with such operating or safety information as is reasonably available to us.

8.3 From the time the Hire Items are delivered, placed on site, collected by the Client or otherwise made available for use, the Client is responsible for their safe custody, security, correct siting, proper use, environmental protection, and day-to-day control at the Site.

8.4 The Client shall inspect the Hire Items on delivery or placement, carry out appropriate pre-use checks, and thereafter make regular operational inspections sufficient to ensure that the Hire Items remain safe, secure and suitable for continued use in the conditions in which they are being used.

8.5 Without limitation, the Client shall check for visible damage, movement, cracking, spalling, exposed reinforcement, impact damage, leaks, loose fittings, defective doors or locks, unsafe steps or flooring, and any deterioration or defect that may create a risk to persons, property or the Hire Items.

8.6 The Client shall keep the Hire Items in good order during the hire period and shall be responsible for routine running upkeep, cleaning, consumables, weather protection, frost protection, site connections, disconnections and any operational maintenance arising from the Client’s use, location or control of the Hire Items, except to the extent that LPM has expressly agreed in writing to provide a specific maintenance service.

8.7 Where the Hire Items include Portacabins, welfare units, shipping containers, storage containers or similar units supplied with or connected to mains electricity, generators, water, lighting, heating, drainage or other services, the Client is responsible during the hire period for safe connection, safe use, routine in-service checks, and maintaining any inspection, testing or certification required by law for the way in which those services are used at the Site, unless LPM has expressly agreed in writing to provide that service.

8.8 The Client shall ensure that Hire Items are used only by competent persons, in accordance with any instructions, load limits or operating limits, and only for the purpose for which they were hired.

8.9 The Client shall not modify, repair, interfere with or relocate any Hire Item without LPM’s prior consent, except for immediate steps reasonably required to isolate the item and prevent imminent danger or further damage.

8.10 If any Hire Item becomes unsafe, damaged, defective or unfit for continued use, the Client shall immediately stop using it, take reasonable steps to isolate or secure it, and notify LPM without delay.

8.11 The Client bears the risk and cost of loss, theft, vandalism, misuse, overloading, unsuitable ground conditions, unauthorised movement, impact damage, utility issues, and deterioration caused or contributed to by the Client, its staff, contractors, visitors or persons permitted on site by the Client, except to the extent caused by an inherent defect present at delivery or by LPM’s breach of duty.

8.12 The Client shall permit LPM reasonable access to inspect, repair, replace or collect Hire Items.

8.13 Nothing in these Terms relieves LPM of any duty imposed on it by applicable law as owner or supplier of equipment. Subject to clause 15.1, LPM shall not be liable for loss, damage, injury, cost or claim arising from the Client’s failure to inspect, maintain, secure, use, isolate or manage the Hire Items in accordance with this clause 8.

9. Site security, key-holder and access attendance services

9.1 Where LPM provides key-holder attendance, access attendance, site opening, contractor access, lock-up, monitoring presence or similar services, our role is limited to the scope expressly agreed.

9.2 Unless expressly agreed otherwise in writing, LPM attends only on behalf of, and owes duties only to, the property owner, occupier or instructing Client that engaged us.

9.3 LPM does not assume responsibility for the acts, omissions, health and safety compliance, risk assessments, supervision, equipment, vehicles, personnel or property of contractors, film crews, visitors, tenants or third parties attending the Site.

9.4 Unless expressly agreed otherwise in writing, LPM is not providing construction management, principal contractor services, site management, event management, regulated guarding, health and safety consultancy or risk assessment services.

9.5 The Client remains responsible for ensuring that any contractor, visitor, film crew or third party attending the Site has all necessary permissions, insurance, supervision, risk assessments, method statements, safety controls and legal compliance required for its activities.

9.6 Subject to clause 15.1, LPM shall not be liable for injury, loss, theft, damage, delay, business interruption or third-party claims arising from the conduct, omissions or presence of any contractor, film crew, visitor, tenant or other third party at the Site, except to the extent caused by our negligence.

10. Variations and additional work

10.1 Any additional work requested by the Client, or any work which becomes reasonably necessary due to conditions found on site, shall be chargeable in addition to any original quotation unless expressly confirmed by LPM as included.

10.2 LPM may proceed with reasonably necessary additional or protective work without prior written approval where immediate action is required to make the Site safer, prevent worsening damage, maintain security, or protect persons or property. Such work shall be charged on a reasonable time and materials basis.

10.3 Where instructions are varied, suspended or cancelled after attendance, the Client shall pay for all work done and all materials, plant, hire, disposal, subcontractor and other costs incurred or committed up to the point of variation, suspension or cancellation, subject to clause 12 where applicable.

11. Timing, delays and completion

11.1 Any dates or times given for attendance, progress or completion are estimates only unless expressly stated by us in writing to be fixed.

11.2 LPM shall not be liable for delay or failure to complete caused by weather, access issues, hidden defects, supply chain delay, plant availability, labour availability, utility interruption, third-party delay, tenant issues, force majeure events or other matters beyond our reasonable control.

11.3 Where Services are interrupted or delayed for reasons outside our control, we may reschedule and charge for any additional costs reasonably incurred.

12. Invoices, payment, cancellations and refunds

12.1 LPM may invoice on account, by stage, on completion, after each attendance, after each hire period, or immediately following an Emergency Call-Out or abortive visit, as appropriate to the Services provided.

12.2 Unless otherwise stated on the quotation, hire agreement or invoice, invoices are due for payment within 30 days of the invoice date without set-off, counterclaim, withholding or deduction, save for any deduction or withholding required by law.

12.3 Any call-out fee, emergency attendance fee, out-of-hours fee, minimum charge, hire charge or abortive attendance charge is payable on demand where stated by us.

12.4 VAT and any other applicable taxes shall be payable in addition where chargeable by law.

12.5 If payment is not made when due, LPM may suspend further Services, withhold attendance, retain materials not yet fixed, refuse future bookings, suspend collection or replacement of Hire Items, and require payment in cleared funds before any further work is undertaken.

12.6 If an accepted quotation, estimate, booking, hire arrangement or Order is cancelled by the Client before works commence, the Client shall remain liable for all materials, goods, plant, equipment or Hire Items specifically purchased, ordered or hired for that job together with any non-refundable supplier, delivery, collection, cancellation, restocking or similar third-party charges reasonably incurred by LPM in connection with the cancelled works.

12.7 If a job is cancelled after works have started, or the Client instructs LPM to stop before completion other than because of LPM’s material breach, the Client shall pay the closing balance calculated by LPM, including: (a) all materials, goods and items purchased, ordered or committed for the works; (b) all plant, equipment, Hire Item, subcontractor, transport, disposal and other third-party costs incurred or committed; (c) a reasonable early termination fee to cover demobilisation, administration, rescheduling and related losses; and (d) a labour charge equal to the greater of: (i) 50% of the total labour cost for the job; or (ii) a pro-rated labour amount based on the number of days worked, attended, booked or committed compared with the number of days estimated verbally or in writing for the job. Where labour has not been separately priced, LPM may make a reasonable apportionment of labour costs for this purpose.

12.8 Any upfront payment, deposit or amount previously paid by the Client may be applied by LPM against any sums due under clauses 12.6 and 12.7. Any refund properly due to the Client after final reconciliation shall be processed and returned using the same payment method used to make the upfront payment within 30 days.

12.9 Any balance due from the Client following cancellation, early termination, final account reconciliation or refund calculation shall be paid in full within 30 days of invoice or written demand.

13. Late payment, recovery costs and collection

13.1 LPM reserves all rights available under the Late Payment of Commercial Debts (Interest) Act 1998 and related legislation in respect of overdue sums.

13.2 Without limitation, LPM may claim statutory interest on overdue commercial debts, fixed compensation for debt recovery, and any reasonable costs of recovering the debt that are not covered by the fixed compensation.

13.3 LPM may also recover from the Client all reasonable administrative, tracing, legal and third-party collection costs incurred in recovering overdue sums, to the extent permitted by law.

13.4 Acceptance of part payment or delayed payment shall not waive LPM’s rights in respect of the balance outstanding or any continuing breach.

14. Title to materials and risk

14.1 Risk in materials supplied by LPM shall pass to the Client on delivery to the Site or incorporation into the works, whichever occurs first.

14.2 Ownership of any unfixed materials supplied by LPM shall remain with LPM until paid for in full.

14.3 LPM may remove any unfixed materials from site if payment is overdue, provided this can be done lawfully and safely.

15. Liability and exclusions

15.1 Nothing in these Terms excludes or limits liability for death or personal injury caused by negligence, for fraud or fraudulent misrepresentation, or for any other liability that cannot lawfully be excluded or limited.

15.2 Subject to clause 15.1, LPM shall not be liable for any indirect or consequential loss, loss of profit, loss of revenue, loss of business, loss of opportunity, loss of reputation, loss of data, loss of use, or business interruption suffered by the Client.

15.3 Subject to clause 15.1, LPM shall not be liable for loss, damage, defect, failure or delay arising from: (a) pre-existing defects; (b) hidden or latent conditions; (c) temporary repair limitations; (d) failure of previous repairs or third-party works; (e) weather conditions; (f) structural movement; (g) building age or condition; (h) utility or service failure; (i) Client instructions; or (j) acts or omissions of third parties.

15.4 Where Services involve temporary repairs, emergency making-safe measures, weatherproofing, boarding, securing, drainage clearance, isolation, access attendance or similar reactive measures, the Client accepts that such measures may reduce but not eliminate the risk of further damage, recurrence or failure.

15.5 Subject to clause 15.1, LPM’s total aggregate liability arising out of or in connection with any Order shall not exceed the total amount actually paid to LPM by the Client for the specific Services giving rise to the claim.

15.6 No claim may be brought against LPM unless written notice of the claim, with full particulars, is given within 6 months after the date on which the Client became aware, or ought reasonably to have become aware, of the matter giving rise to the claim.

16. Subcontracting

16.1 LPM may use employees, agents and subcontractors in performing the Services.

16.2 LPM remains responsible for the acts and omissions of its subcontractors to the same extent as if those acts and omissions were its own, subject always to the limits and exclusions in these Terms.

17. Suspension and termination

17.1 LPM may suspend or terminate any Services immediately if: (a) the Client fails to pay on time; (b) access is not provided; (c) the Site is unsafe; (d) the Client or any third party interferes with the Services; (e) continuing would be unlawful or unsafe; or (f) the Client becomes insolvent or appears unable to pay its debts.

17.2 Termination or suspension shall not affect any accrued rights, payment obligations or remedies.

18. Data, keys and security information

18.1 Where we hold keys, entry codes, alarm details or site contact information, we will use reasonable care in handling that information for the purpose of providing the agreed Services.

18.2 Unless expressly agreed otherwise in writing, LPM is not providing a regulated manned guarding service, alarm receiving centre service, or a guarantee against trespass, theft, criminal damage or other security incidents.

18.3 The Client remains responsible for the overall security strategy, alarm systems, CCTV, insurance and emergency procedures for the Site.

19. Force majeure

19.1 LPM shall not be in breach of contract, nor liable for delay or failure in performance, where this results from events beyond our reasonable control, including severe weather, flood, storm, fire, accident, illness, labour shortage, plant failure, road closure, utility failure, supplier shortage, industrial dispute, civil commotion, terrorism, war, epidemic, pandemic, governmental action or other force majeure event.

20. General

20.1 If any provision of these Terms is held to be invalid, illegal or unenforceable, the remaining provisions shall remain in full force and effect.

20.2 A failure or delay by LPM to enforce any right shall not constitute a waiver of that right.

20.3 These Terms constitute the entire agreement between LPM and the Client in relation to the Services, except where a separate written contract signed by both parties expressly applies.

20.4 A person who is not a party to the contract shall have no rights under the Contracts (Rights of Third Parties) Act 1999 to enforce any term of the contract.

21. Governing law and jurisdiction

21.1 These Terms and any dispute or claim arising out of or in connection with them or their subject matter shall be governed by and construed in accordance with the law of England and Wales.

21.2 The courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms or the Services, save that LPM may bring proceedings for unpaid sums or interim relief in any court of competent jurisdiction.