Effective date: 21/04/2026
Company: Lourd Property Maintenance Ltd
Registered office: 2 Tower House, Hoddesdon, Hertfordshire. EN11 8UR
Email: See Contact Form
Website: http://www.LPM.ltd
App: Migration

1. About these Terms

These End-User Licence Agreement and Terms of Use (“Terms“) govern your access to and use of the website, mobile application, customer portal, and any related software, services, content, and features made available by Lourd Property Maintenance Ltd (“Lourd“, “we“, “us“, “LPM” or “our“).

By using our website or app, you agree to these Terms. If you do not agree, you must not use the website or app.

2. Who May Use the Website and App

You may use the website and app only if:

  • you are at least 18 years old;
  • you have legal capacity to enter into a binding agreement; and
  • if you are acting for a business, landlord, tenant, contractor, agent, or other organisation, you have authority to bind that person or entity.

3. Licence to Use the App

Subject to your compliance with these Terms, we grant you a limited, non-exclusive, non-transferable, non-sub-licensable, revocable licence to download, install, and use the app on devices owned or controlled by you for lawful business or personal use in connection with our services.

All rights not expressly granted are reserved by LPM.

4. Changes to the Website, App, and Services

We may change, update, suspend, withdraw, or restrict any part of the website, app, or related services at any time, with or without notice. This includes features, availability, functionality, content, technical requirements, and supported devices.

We do not guarantee that any part of the website or app will remain available or unchanged.

5. User Accounts and Security

If you create an account, you are responsible for:

  • providing accurate and complete information;
  • keeping your login details confidential;
  • all use of your account;
  • notifying us promptly if you believe your account has been accessed without permission.

We may suspend or terminate accounts where we reasonably believe there has been misuse, unauthorised access, breach of these Terms, or a security risk.

6. Acceptable Use

You must not:

  • use the website or app unlawfully, fraudulently, or abusively;
  • upload malware, malicious code, or harmful material;
  • attempt to gain unauthorised access to systems, data, or accounts;
  • interfere with security, functionality, or performance;
  • copy, scrape, reverse engineer, decompile, or exploit any part of the website or app except where lawfully permitted;
  • submit false, misleading, defamatory, offensive, or infringing material;
  • use the website or app in any way likely to damage our systems, reputation, or other users.

7. Service Descriptions

We aim to describe our services, maintenance works, property-related functions, scheduling tools, communications features, and related content as accurately as reasonably possible.

However:

  • all descriptions, images, examples, service summaries, and feature references are for general information only;
  • the website and app may not reflect every service limitation, exclusion, or site-specific factor;
  • actual services delivered may vary depending on inspection findings, location, access, materials, safety issues, contractor availability, weather, and other operational circumstances.

Nothing on the website or app is a guarantee that a service is available, suitable, or capable of being completed in a specific manner or within a specific time-frame unless we expressly confirm this in writing.

8. Booking Accuracy and Scheduling

Where the website or app allows users to request, schedule, amend, or manage appointments, inspections, works, visits, call-outs, or bookings:

  • all bookings are subject to confirmation by us;
  • requested dates and times are not guaranteed unless expressly confirmed;
  • scheduling windows may be estimates only;
  • we may reschedule, delay, split, or cancel appointments where necessary for operational, safety, staffing, access, weather, supply, emergency, or other reasons;
  • you are responsible for ensuring the information you provide is accurate, complete, and current.

We are not liable for losses arising from:

  • inaccurate booking information submitted by you;
  • failed appointments caused by lack of access, incorrect address details, unavailable contacts, unsafe conditions, or incomplete instructions;
  • delays, rescheduling, missed appointments, or changes outside our reasonable control.

9. Payments and Refunds

If the website or app allows payments, deposits, invoices, or other charges:

  • you agree to provide accurate payment information;
  • all payments must be made using approved payment methods;
  • prices shown may be estimates unless clearly stated otherwise;
  • additional charges may apply where extra work, materials, parking, access equipment, waiting time, or unforeseen conditions arise.

Unless otherwise stated in writing:

  • payments made for completed services are non-refundable;
  • deposits and advance payments may be non-refundable where time, scheduling, administration, materials, or contractor allocation has already been committed;
  • refunds, credits, or adjustments are issued at our discretion unless required by law.

We may suspend access to parts of the website, app, or services where payments remain outstanding.

10. Contractor or Tenant Communications

The website or app may allow communications between users, landlords, tenants, contractors, agents, staff, or other parties.

You acknowledge that:

  • such communications may be delayed, filtered, truncated, misdirected, or not delivered;
  • we do not guarantee real-time receipt, review, forwarding, or actioning of messages;
  • we are not responsible for verifying the accuracy of messages sent by other users or third parties;
  • communications sent through the website or app do not automatically create binding commitments, confirmed appointments, accepted instructions, or agreed variations unless expressly confirmed by us.

You remain responsible for following up on urgent matters by appropriate direct means where necessary.

11. Uploading Photos, Documents, and Other Content

If you upload photos, videos, documents, quotes, certificates, invoices, tenancy information, maintenance records, identification documents, or other material (“User Content“):

  • you confirm that you own it or have permission to upload it;
  • you are responsible for its legality, accuracy, quality, and relevance;
  • you grant us a non-exclusive, royalty-free licence to host, store, copy, process, and use it as reasonably required to operate the website, app, and related services.

We may remove or refuse User Content that we reasonably believe is unlawful, inappropriate, harmful, inaccurate, excessive in size, technically incompatible, or otherwise unsuitable.

We do not guarantee permanent storage, preservation, readability, integrity, or recoverability of uploaded content.

12. Push Notifications and Missed Alerts

If the app provides push notifications, email alerts, reminders, status updates, or other notifications:

  • delivery is not guaranteed;
  • notifications may be delayed, suppressed, blocked, duplicated, sent in error, or not received at all;
  • functioning may depend on device settings, operating system restrictions, connectivity, battery level, third-party platforms, spam filters, app permissions, and user configuration.

You are responsible for checking the website, app, your account, and your email or messages directly rather than relying solely on notifications.

We are not liable for any missed appointment, missed update, missed payment, missed communication, missed deadline, or other loss arising from delayed or failed notifications.

13. Service Response Times

Any response times, attendance targets, update times, repair windows, call back periods, or service levels shown on the website or app are estimates only unless expressly agreed in writing.

We do not guarantee that:

  • messages will be read immediately;
  • support requests will receive a response within a fixed period;
  • maintenance issues will be inspected, diagnosed, or resolved within a stated or implied time-frame;
  • emergency or urgent issues submitted through the website or app will be actioned without separate confirmation.

The website and app must not be relied upon as an emergency reporting channel unless expressly stated by us.

14. Device Permissions and Location Services

The app may request access to device features such as:

  • camera;
  • photo library;
  • file storage;
  • microphone;
  • notifications;
  • location services;
  • biometric login or other device permissions.

You can usually manage permissions through your device settings, but restricting permissions may limit app functionality.

Where location services are enabled:

  • location data may be approximate or inaccurate;
  • location-dependent features may not function correctly in all areas or environments;
  • we do not guarantee the availability, precision, or suitability of location-based functions.

You are responsible for deciding whether to enable device permissions and location services.

15. Third-Party Services and Links

The website or app may include links to, integrations with, or reliance on third-party services, including payment processors, mapping tools, notification services, hosting providers, analytics services, or communications platforms.

We do not control those services and are not responsible for:

  • their content, availability, or performance;
  • their privacy or security practices;
  • their acts, omissions, downtime, or failures;
  • any losses arising from your use of them.

Your use of third-party services is at your own risk and subject to their own terms.

16. Availability and Technical Performance

The website and app are provided on an “as available” basis. We do not guarantee that they will be:

  • uninterrupted;
  • secure;
  • error-free;
  • compatible with all devices, browsers, operating systems, or networks;
  • free from bugs, delays, corruption, or outages.

Access may be interrupted or limited by maintenance, updates, cyber incidents, hosting failures, third-party service issues, connectivity problems, or events beyond our control.

17. Data Storage, Data Loss, and Backups

You acknowledge and agree that:

  • we do not guarantee the storage, retention, preservation, or recoverability of any data;
  • data may be lost, corrupted, delayed, deleted, inaccessible, overwritten, intercepted, or rendered unusable;
  • you are solely responsible for maintaining your own backups of any important information, photos, documents, communications, records, or files uploaded to or generated through the website or app.

To the fullest extent permitted by law, we are not liable for:

  • loss of data;
  • corruption of data;
  • deletion of files;
  • failed uploads;
  • failed synchronisation;
  • backup failure;
  • restoration failure;
  • unauthorised alteration of data;
  • loss caused by cyber attack, malware, hosting issues, device failure, user error, software defects, maintenance, migration, or service interruption.

18. Disclaimer of Warranties

To the fullest extent permitted by law, the website, app, and related services are provided “as is“, “as available“, and “with all faults“.

We make no representation or warranty that the website, app, or any related content or functionality will be:

  • accurate;
  • complete;
  • current;
  • suitable for your intended purpose;
  • secure;
  • continuously available;
  • free from defects or harmful code.

You use the website and app at your own risk.

19. Limitation of Liability

To the fullest extent permitted by law, Lourd Property Maintenance Ltd, and its directors, officers, employees, agents, contractors, licensors, and affiliates, shall not be liable for any indirect, incidental, special, consequential, or punitive loss or damage arising out of or in connection with the website, app, services, or these Terms.

This includes, without limitation:

  • loss of profits;
  • loss of revenue;
  • loss of business;
  • loss of contracts;
  • loss of opportunity;
  • loss of goodwill;
  • loss of reputation;
  • loss of anticipated savings;
  • business interruption;
  • wasted time;
  • wasted expenditure;
  • missed appointments;
  • missed communications;
  • missed alerts;
  • delay-related losses;
  • loss of data;
  • corruption of data;
  • device issues;
  • third-party service failures.

Subject to the paragraph below, our total aggregate liability to you for all claims arising out of or in connection with the website, app, or these Terms shall be limited to the lower of:

  • £100; or
  • the total amount paid by you directly to us through the website or app in the 12 months before the event giving rise to the claim.

20. Liability We Do Not Exclude

Nothing in these Terms excludes or limits liability that cannot lawfully be excluded or limited, including liability for:

  • death or personal injury caused by negligence;
  • fraud or fraudulent misrepresentation;
  • any other liability which cannot lawfully be excluded or limited.

If you are a consumer, these Terms do not affect any statutory rights that cannot lawfully be excluded. Under UK consumer law, unfair terms in consumer contracts are not binding on consumers.

21. Your Responsibility to Verify Information

Information presented on the website or app, including booking details, updates, service information, communications, uploaded records, or notifications, may not always be complete, current, or accurate.

You are responsible for independently checking important information before relying on it.

22. Intellectual Property

All intellectual property rights in the website, app, software, branding, content, layout, design, graphics, text, databases, and related materials are owned by or licensed to LPM.

You may not reproduce, distribute, modify, republish, or exploit any part of them except as expressly permitted by these Terms or by law.

23. Suspension and Termination

We may suspend, restrict, or terminate your access to the website or app at any time, with or without notice, where:

  • you breach these Terms;
  • we suspect misuse or unlawful activity;
  • your use creates technical, legal, or security risk;
  • the website, app, or a feature is withdrawn or discontinued.

On termination, your right to use the app and website ends immediately.

24. Privacy

Our collection and use of personal data is governed by our Privacy Policy: [Insert Privacy Policy URL].

Although we may use reasonable technical and organisational measures, no internet-based service, transmission, or storage system can be guaranteed fully secure.

25. Changes to These Terms

We may update these Terms from time to time. Any revised version will take effect when posted on the website or app, unless otherwise stated.

Your continued use of the website or app after changes take effect means you accept the updated Terms.

26. Governing Law

These Terms and any dispute or claim arising out of or in connection with them shall be governed by the laws of England and Wales.

The courts of England and Wales shall have exclusive jurisdiction, except where applicable law provides otherwise for consumers.